Our Work
Our Capabilities
The Nous Group is a smart, vibrant and nimble management consultancy that assists individuals and organisations to maximise their performance.
Recent case studies
Strategy & public policy
Executive accountability and leadership
Client
NSW Health – a government department with more that 30% of the state budget, a high public profile and significant interaction with a large range of communities.
Challenge
Nous was engaged to help senior executives in the department and chief executives of service delivery organisations to understand the implications of significant structural reforms introduced in 2005. Reforms included the elimination of Boards; amalgamation of service delivery organisations – a reduction from 17 geographic areas to 8; and direct accountability to the minister. Implications included clarifying: the principles underlying the approach to governance; executive accountabilities and responsibilities across the department and service delivery organisations; and formal and informal interactions with community advice bodies.
Solution
Nous undertook targeted interviews, workshops, drafting documents, and facilitation with chief executives and key officers in the department. We reviewed existing governance arrangements and documents and drew key conclusions from national and international research on governance in the field. We developed an initial draft of an executive accountability and leadership compendium clarifying ‘who does what’ across six key components: strategic and services planning; service delivery; infrastructure and capability; performance monitoring; risk management; and stakeholder engagement. Nous also developed guides on mechanisms and documents that needed to be in place going forward, and provided recommendations on how to assess the effectiveness of the framework over time.
Outcome
- Agreement for the department and service delivery organisations to work in partnership, including the establishment of a senior executive forum
- A compendium of information as a single source of reference for accountability and leadership
- An agreed plan for ensuring the maintenance of effective governance.
Case Study by service
Leadership & people development- Aligning leadership capabilities with business objectives
- Building team effectiveness
- Coaching program for a Federal Government agency
- Leadership team development & culture change
- The Spirit of Success Program
- Driving Beyond 2000
- State government central agency
- Leading Edge
Organisational capability- CSA Customer Focus Training program - A cultural change case study by The Nous Group
- Action planning program for improved staff engagement
- State government health department performance review
- Whole of Victorian Government ICT strategy and work program
- Performance management for senior managers
- Customer relationship management plan
- State government health department – Board governance and leadership effectiveness
- Future leaders’ strategy
- A strategy to guide the development of a new intranet for all staff
- Performance improvement for industrial distributor
- Email adoption strategy
- HR redesign
- Workforce capability, structure and resourcing review
Strategy & public policy- Release of Queensland Marginal Abatement Cost Curve
- Development of a 20 year vision document and consultation plan
- Wedges: Understanding the Potential to Reduce Victoria’s Greenhouse Gas Emissions - The Nous Group Report to the Victorian Government, 2007
- Building an award winning industry and community partnership.
- Analysis of the HACC - Disability Services program interface
- Crime prevention strategy
- Business reorientation through strategy and planning
- Scenario planning
- Executive accountability and leadership
- A business case to support infrastructure development
- Supported residential services program: management review
- Strategic direction
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